Frequently Asked Questions

General Information

BharatGoods.com is a curated online marketplace and discovery platform for India’s finest homegrown brands. We connect the local creators of the goods with the buyers looking for unique,creative, natural, organic, handmade, designer and luxury goods. We scout the whole of India to bring you handpicked and curated goods thus empowering our own sellers to do what they love and help buyers find goods with touch of Indianness.

We want to assist customers in making a switch to homegrown brands and pride of buying make in India products. We work towards providing visibility and reach to the best upcoming homegrown brands through our dedicated platform thus supporting them for sustainable business. We have selected finest homegrown brands from India after months of research and stringent processes to ensure the convenience and best shopping experience at all times. Our dedicated team of thinkers always aim to provide the best quality products to provide delightful buying experience to our customers.

Once the registration gets completed, you will receive offers and updates on your email. Using your details we will be able to suggest you right products for a better and enjoyable shopping experience. You can also create a wishlist of products you are interested in. Our team will put best efforts to source the products you have added in your wishlist.

Click on the Customer Account  link on the footer page of BharatGoods.com. A window will open where
you need to fill in your basic details, choose a password for your account, and click on the “Sign Up” button to complete your registration.

To resolve any query you can chat with our customer care executive or reach us at
contact@bharatgoods.com. If the issue still persists, call us on 9833987602/9820150978.

Orders & Returns

Once you place the order on bharatgoods.com, you will receive a notification mail of your order details along with the invoice.

In case of any issues with respect to size, defective product, incorrect product kindly check our Customer Returns & Refund Policy
Reach us with your query at contact@bharatgoods.com or call us 9833987602/9820150978.

We have a FRIENDLY return policy for our customers. To know more kindly visit our Customer Returns and Refund Policy

Yes, you can change the delivery address post-shipment by contacting us on 9833987602/9820150978.

Shipping

Courier partners usually call you on each attempt before delivering the product. For every order, there are two attempts made to deliver the product. If both the attempts fail, the shipment is returned to the seller.

No,Currently we do not ship international orders as of now.

You can click on Track your Order option available on our website and Enter Order ID and Email ID from which the transaction was placed on bharatgoods.com.

Payments

● Currently we do not provide a COD ( Cash on delivery) option.

● Yes, you can place your order by choosing LAZYPAY during checkout. It has benefits over cash on delivery where you can pay after the order is delivered. You can settle payments once in 15 days based on your convenience.

BharatGoods provide a wide range of payment options to give you maximum flexibility. Below are available options as given below:
● VISA, Master, American Express Credit cards.
● Debit cards with leading banks in India.
● UPI – (Unified Payment Interface).
● Payment wallets like Paytm, Payzapp.
● Cash On Delivery (Choose LAZYPAY during checkout).
● Rupay credit/debit cards.

For eligible orders, payments will be processed within 3 working days and may take 7-10 working days depending upon the mode of payment used while placing the orders. In case you don’t receive the payment within 14 working days,mail to us with your order details at contact@bharatgoods.com.
For more information visit our Customer Return and Refund Policy

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